We turn our global data and analytics into valuable information, so that you can make insight-driven decisions to benefit your business and your customers’ financial experiences.

What is consumer duty?

Eye icon 3 min|September 06, 2023

Many have asked this question in the UK as the FCA’s new Consumer Duty rules have come into effect. While these rules don’t define consumer duty per se, they do require financial services firms to put consumer duty into practice by acting to “deliver good outcomes for retail customers.”

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28 July 2023

UK Insights: Not 2008’s mortgage market 

Pepper Advantage is headquartered in the UK, where inflation, the rising cost of living, and interest rate rises dominate headlines, and borrowers are worried. Our call centres reflect the scale of this worry – we’re seeing more mortgage holders contacting us with concerns about what rising rates...

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21 June 2023

UK Mortgage Risks Rise

This report follows an article published in November 2022 that showed Direct Debit Rejection (DDR)1 rates were increasing across our portfolio, even as the rate of mortgages in arrears remained steady. It is important to note at the outset that our portfolio has a higher composition of borrowers...

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